21VIP Privacy Policy — Your data, our responsibility

01 Introduction & Scope

21VIP (https://21vip.win) is an online gaming and betting platform committed to providing a safe and enjoyable experience for users in Bangladesh. This Privacy Policy clearly explains the steps we take to protect your personal information.

By using the 21VIP website, mobile app, or any of our services, you automatically agree to this Privacy Policy. If you do not accept these terms, please discontinue use of our services.

02 What information we collect

21VIP collects certain information to deliver the best possible service and maintain platform security. The types of data collected and their purposes are outlined below:

We only collect information that is genuinely necessary to provide our services. Collecting excessive or unnecessary data goes against our policy.

03 Use of Information

21VIP uses your personal information for the following purposes:

• Account registration, verification, and management.
• Processing deposits, withdrawals, and other financial transactions.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Providing customer service and support.
• Meeting legal obligations and fulfilling regulatory requirements.
• Improving platform performance and developing new features.
• Informing you about relevant promotions and offers (with your consent only).

04 Data Retention & Period

21VIP stores your data in encrypted form on secure servers. Retention periods vary by data type:

• Account information: For the duration the account remains active, and for a minimum of 5 years after closure.
• Financial transactions: Up to 7 years as required by legal obligations.
• Log & Session Data: Up to 18 months.
• Cookie data: Depending on cookie settings, typically between 30 days and 1 year.

Once the retention period expires, data is securely deleted or anonymized. Data may be retained for an extended period where required by law.

05 Sharing Information with Third Parties

21VIP does not generally share your information with third parties. However, limited data may be shared in the following circumstances:

• Payment Provider: Necessary information is sent to payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
• KYC partner: To licensed verification agencies for identity verification purposes.
• Law enforcement: When required by court order or for the purposes of an investigation.
• Technology Service Provider: Under strict confidentiality agreements for services including hosting, cybersecurity, and more.

06 Cookies and tracking technologies

21VIP uses cookies and similar technologies on its website to help deliver a smooth browsing experience. Types of cookies used:

• Essential cookies: To maintain login sessions and ensure security; the site cannot function without these.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how users navigate the site — data is anonymous.

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the site.

07 Your rights

As a 21VIP user, you have several important rights regarding your personal data:

• Right of access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Where no legal obligation applies, you may request the deletion of specific data.
• Right to Restrict Processing: You may request that we restrict how your data is used in certain circumstances.
• Right to Portability: You may request a copy of your data in a specified format.
• Right to object: You may object to your data being used for marketing purposes.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

08 Security Measures

21VIP employs industry-standard security technologies to protect your data. Our security framework includes:

• In All Communications 256-bit SSL/TLS encryption।
• For Payment Information PCI DSS Agreed security practices.
• Account security Two-Factor Authentication (2FA) Benefits.
• For data stored on servers Encrypted database।
• Regular Security Audits and vulnerability testing.
• Firewall & DDoS Security measures.

09 Protection of minors

21VIP is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Age verification is mandatory at registration. If we become aware that a minor has opened an account, that account will be closed immediately and all collected data will be deleted.

If you believe your child has registered on our platform, please contact our support team immediately.

10 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection Team:

This Privacy Policy was last updated in January 2026. Any future changes will be reflected on this page with a revised date, and users will be notified by email for significant updates.